Privacy Policy

1. Introduction

Welcome to Facility Hub. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our computerized maintenance management system (CMMS) application and website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company information when you register or contact us.
• Usage Data: Information about how you use our application, including features accessed, time spent, and interaction patterns.
• Device Information: Device type, operating system, browser type, and IP address.
• Facility Data: Information you enter about your facilities, assets, maintenance tickets, and related operational data.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and manage your account
• To communicate with you about updates, support, and promotional offers
• To analyze usage patterns and enhance user experience
• To ensure the security and integrity of our platform
• To comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who assist in operating our services (hosting, analytics, customer support).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our service.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Facility Hub
Email: privacy@facilityhub.com